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Loretta Haskell
Loretta Haskell
00:15 01 Dec 16
What a great response! Friendly, considerate and hard-working! Within a few hours after calling for help my problem was solved!
Blake Lineberger
Blake Lineberger
00:10 28 Dec 16
Its hard to find a good honest HVAC company, but Passion is just that! Great work and great communication!
Michael Halasz
Michael Halasz
02:58 09 Jul 16
Excellent Service - Prompt Response. I have 5 year old Carrier units that were installed by another company. My blower motor in my upstairs air handler stopped working on a Wednesday (common problem as the same thing happened with my downstairs unit in October). It couldn't be a worse time as both my wife and I had the week off and were home. I called the company that installed the units, and they told me they couldn't make it to my house for a service call until Friday. I promptly called John at Passion and his tech arrived at my house within 3 hours to diagnose the problem (indeed a faulty blower motor). John told me that he could have the part ordered and installed by Friday. True to his word, he visited the Carrier distributor this morning first thing and was at my house at 8 am to install the motor. What I appreciate is the company's sense of urgency, especially since the last time this happened, it took a week to get a new motor with another company I also appreciate John's honesty in telling me that he would check the unit's warranty as the replacement motor would be expensive otherwise. This is the first HVAC company that has not given me the run around, and despite being a first-time service customer, treated me as if I was their only client. I will recommend Passion to anybody who asks me going forward. Customer service is a lost art, but this company seems to have gotten it right.
Morgan Headden
Morgan Headden
11:48 28 Jul 16
Fantastic experience. He came over 20 minutes after calling after hours. AC was fixed within the hour. Very friendly and professional. Also gave discount for working at MUSC! Highly recommend!
Lance Brewer
Lance Brewer
20:59 09 Mar 16
Truly a five star experience. Called and spoke with John, the owner, about a bad compressor. He had someone out that day to our house. Dave, the gentleman that came out, verified the compressor was bad and did a thorough walk through of the area of the house this unit went to. He took measurements asked about our windows, all to make sure any unit they quoted us on would do the job it should. John emailed a quote that evening, that was more than reasonable. We signed off on the estimate and within 24 hours we had a new unit up and working. I knew we needed to replace the unit but had no idea they would have it done so soon. Dave was there for the entire install. The house and garage were spotless after they finished. Dave made sure I completely understood how the new thermostat worked before letting me sign off on the completed work order. John called and followed up the next day. Our only complaint was that the compressor ran too quietly, we had a little trouble sleeping not hearing the old compressors fan running outside of our bedroom window. I would highly suggest getting Passion Heating and Air to do service and/or install units for you.
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Passion Heating & Air Conditioning is your heating and air conditioning service specialist, serving Charleston and Berkeley Counties.  Passion Heating & Air Conditioning pledges a commitment to providing exceptional, prompt and quality service to all of our customers.

Our technicians are NATE (North American Tecnician Excellence) certified, licensed, and bonded. Passion HVAC performs drug and background checks.

If you have an installation or repair, we can save you money. Unlike many of our competitors, we charge per job rather than by the hour. That means – NO SURPRISE CHARGES!

We offer 24/7  HVAC service!

 

OUR MISSION

  • We will be the premier heating and air company in the Charleston area.
  • We will provide the very best customer service by training and empowering our employees to satisfy our valued customers without compromise.
  • We will grow our company as much as possible  through continued implementation of technology, training, and  innovation, governed only by financial restraints and the ability to  maintain the highest level of customer service and satisfaction, and  employee morale.
  • We will employ only those individuals who share our  commitment to provide the very best customer service, who desire to  improve their lives through continuous learning and the opportunities we  offer.
  • We will operate our business with impeccable integrity in our dealings with customers, employees, code officials, and suppliers.

CODE OF ETHICS FOR PASSION HEATING & AIR:

At Passion Heating & Air. we, and all our employees, subscribe to the following Code of Ethics:

To Our Customers, we promise to:

  • Go above and beyond customer’s expectations by adding valuable services.
  • Provide exceptional work that either meets or exceeds technical codes.
  • Treat each situation with detailed sufficiency and gather facts to  better ascertain what the problem is, how to offer solutions, what  kind of help is needed, and see what benefits are available to our  customers through our service and technical recommendations.
  • Leave the customer’s home and property as clean as it was before our workers entered it.
  • Serve all of our customers with the highest integrity, objectivity and competence.

Air Conditioning Repair in Charleston and Surrounding Areas

Passion Heating & Air Conditioning is your heating and air conditioning repair service specialist, serving Charleston and Berkeley Counties.  Passion Heating & Air Conditioning pledges a commitment to providing exceptional, prompt and quality service to all of our customers.

Our air conditioning repair technicians are NATE (North American Technician Excellence) certified, licensed, and bonded. Passion HVAC performs drug and background checks.

If you have an installation or air conditioning repair, we can save you money. Unlike many of our competitors, we charge per job rather than by the hour. That means – NO SURPRISE CHARGES!

We offer 24/7 HVAC service!

 

OUR MISSION

  • We will be the premier heating and air conditioning repair company in the Charleston area.
  • We will provide the very best customer service by training and empowering our employees to satisfy our valued customers without compromise.
  • We will grow our company as much as possible  through continued implementation of technology, training, and  innovation, governed only by financial restraints and the ability to  maintain the highest level of customer service and satisfaction, and  employee morale.
  • We will employ only those individuals who share our  commitment to provide the very best customer service, who desire to  improve their lives through continuous learning and the opportunities we  offer.
  • We will operate our business with impeccable integrity in our dealings with customers, employees, code officials, and suppliers.

CODE OF ETHICS FOR PASSION HEATING & AIR:

At Passion Heating & Air. we, and all our employees, subscribe to the following Code of Ethics:

To Our Customers, we promise to:

  • Go above and beyond customer's expectations by adding valuable services.
  • Provide exceptional work that either meets or exceeds technical codes.
  • Treat each situation with detailed sufficiency and gather facts to  better ascertain what the problem is, how to offer solutions, what  kind of help is needed, and see what benefits are available to our  customers through our service and technical recommendations.
  • Leave the customer’s home and property as clean as it was before our workers entered it.
  • Serve all of our customers with the highest integrity, objectivity and competence.
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